Broken Secrets

Up to 40% of Online Clothing Purchases are Returned

May 6, 2011 at 2:00 am Broken Secrets 1 comment

By Kaye Nemec

Online shopping is popular for people who don’t have the time to shop in stores or who simply feel browsing through a mall is actually a waste of time. With websites like Ebates.com, which gives you cash back for all your purchases, and PayPal.com, which allows you to pay without using your credit card, it’s ridiculously easy to add a few items to your cart and hope you get what you paid for.

Unfortunately, online shopping results aren’t always what we hope for. In fact, 15 to 40% of all online clothing purchases are returned (depending on the source). One in four loose fitting clothing items like t-shirts are returned when they’re purchased online. Almost half of all form fitting clothing items purchased online are returned.

Twenty percent of computer software purchased online is returned and 15% of books purchased online are returned.

If companies don’t have “return to store” or “free return shipping” options then our great, upfront deals could turn into a total loss in the end. Of the returns made from online purchases, 59% receive refunds, 27% are exchanged for another item and 11% are given a store credit.

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Sources: Shine, The Business Link

Entry filed under: Money. Tags: clothes, clothing, deals, online, purchase, returns, store.